Shipping, payment, confirmation and returns
We confirm orders via Whatsapp, Telegram or e-mail. Orders placed before 3 p.m. are confirmed the same day, orders placed after that time are confirmed the next working day. You can discuss all the details with our customer service. Personalized sweatshirts and hoodies take 15 working days to be made, please take that into consideration when ordering. Once custom-made items are ready to be shipped, our customer service will notify you.
EXCHANGE AND RETURNS
You may return your order up to 28 days after you receive the items, please email us to organise this. Any items you wish to return must be in perfect condition, still in their original packaging and have the swing tag attached. If you receive a personalized item and we have written the incorrect name, let us know and we will replace it for you free of charge.
We do not accept responsibility for additional duties and taxes that are incurred when shipping abroad. We ship internationally with these shipping methods.
Standard tracked shipping with National Post
Europe – approximately 3-4 weeks
US and Canada – 3-4 weeks
Israel and Middle East – 4-5 weeks
FREE OVER 16 000 RUR
Express Mail Service EMS tracked shipping
Europe – 5 to 15 days
US and Canada – 7 to 18 days
Israel and Middle East – 8 to 20 days
FREE OVER 20 000 RUR
DHL Express Delivery
Europe – 3 to 7 days
US and Canada – 5 to 9 days
Israel and Middle East – 5 to 9 days
FREE OVER 30 000 RUR
The currency we use is Russian Ruble. VAT is included in all our prices. Momset is not responsible for any discrepancies in currency values or conversation rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company, respectively. To make the calculations, the approximate rate is 1000 RUB = 12 Euro. Please check with your local currency exchange rate as it is subject to change.
PAYMENT WITH A CARD
Pay safely and secure with Visa or Mastercard. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank. Momset does not take out a fee for credit card payments. Your bank may however charge a fee depending on credit card type and bank policy. Terms and conditions are via bank-, credit card payments applicable as soon as the transaction has been approved.
Your transaction and payment details are directly handled by Tinkoff Bank, our payment service provider, with secure encryption and under strict banking standards.
Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank. Momset does not receive or store any payment information. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.